We try our best to keep all of our software compatible with the latest operating systems.

SpyWare-Adware Remover requires one of the following Microsoft Windows operating systems 98/Me/NT4/2000/XP.
SpyWare-Adware is not compatible with MAC, Linux, or any other non-Microsoft operating system.

Q: I cannot download the installation file or the installation file does not work. What do I do?
A: Please make sure you are using Internet Explorer 5.5 or higher, or AOL7 or higher. Also disable any download manager/accelerator applications as they are known to interfere with the script-based downloads we use.


Q: Will Spyware-Adware Remover work on a Mac? Linux?
A: Spyware-Adware Remover is currently compatible with Microsoft Windows 98/Me/NT4/2000/XP.

Q: Does your software come with free upgrades?
A: Spyware-Adware Remover updates are *FREE* for the life of the product.


Q: How do I uninstall Spyware-Adware Remover?
A: To uninstall Spyware-Adware Remover please do the following:
* Close Spyware-Adware Remover if it is currently running
* Uninstall Spyware-Adware Remover from the Control Panel's Add/Remove Programs utility.
* Or you can manually delete the folder c:\program files\TrackZapper.com\Spyware-Adware Remover\

Q: After removing some spyware from my computer I can no longer access the Internet or check my Email. How do I fix this?
A: Some spyware programs replace your winsock (internet) components. Simply run the winsock (internet) connection from the trackzapper spyware-adware remover menu.

Q: Some spyware is not removed even though I've scanned multiple times. What do I do?
A: Please note Spyware-Adware Remover cannot remove files that are in use. Please close all running programs before attempting to remove found spyware/adware. In particular close Internet Explorer, Windows Explorer, My Computer, and MS Messenger. Additionally, Spyware-Adware Remover will prompt you to reboot if some files are still in use. Please reboot when prompted as it will usually allow Spyware-Adware Remover to remove the files before Windows and other programs are fully loaded, thus improving the success of the removal process.

Q: How do I know what files to keep? Which to remove?
A: It is recommended that you remove all found spyware/adware. Only exclude files if you are sure they are required to run other software on your computer. Some "free" software will only function if their spyware/adware bundles are installed and running on your PC. Unfortunately we are unable to provide you with specific directions on what may or may not be needed. You can always backup the files prior to removing them in case you find that you need them.
 

Q: After fully cleaning my system I'm still receiving popup advertisements through "messenger". How do I stop these?

A:What you are getting may not be a popup message at all, but instead is Windows Messenger spam. This is not spyware/adware or a browser popup. These are sent to you by spammers using Windows Messaging, a service present on all Windows NT/2000/XP computers. This page has instructions on how to turn this service off and thwart the spammers. If for some reason you need Windows messaging enabled you can use a firewall to block outside messages as described in this MS Knowledge Base article.
Links:
http://www.itc.virginia.edu/desktop/docs/messagepopup/
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q330904

LSP-Fix
Repairs Winsock 2 settings, caused by buggy or improperly-removed Internet software, that result in loss of Internet access

LSP-Fix is a free utility to repair a specific type of problem associated with certain Internet software. This type of software is known as a Layered Service Provider or LSP, a piece of software that can be inserted into the Windows TCP/IP handler like a link in a chain. However, due to bugs in the LSP software or deletion of the software, this chain can get broken, rendering the user unable to access the Internet.

Unfortunately, this type of software is sometimes quietly installed by unrelated software such as file-sharing programs, sneaking onto a system unannounced. In fact, in many cases, the user does not know of its existance until something goes wrong, and he/she can no longer access Web sites. Common offenders include New.net* (NEWDOTNET) and WebHancer*, which are often bundled with file-sharing utilities, DVD player software, and other free downloads. LSP-Fix repairs the Winsock LSP chain by removing the entries left behind when LSP software is removed by hand (or when errors in the software itself break the LSP chain), and removing any gaps in the chain.

LSP-Fix is not a malware removal utility and does not target specific products. LSP-Fix does not delete any files.

Downloads: (LSP Fix is bundled with your Spyware-Adware Remover install)